Timeframe for Refund Requests
Refund requests must be made within 7–30 days (depending on product category and legal requirements) from the date of delivery.
Refunds requested after this period may not be approved.
Condition of Returned Goods
Items must be unused, unworn, and in the same condition as when received.
Products must include original packaging, manuals, accessories, and tags.
Products showing wear, misuse, or tampering will not be eligible.
Proof of Purchase
A valid receipt, invoice, or digital order confirmation is required.
Without proof of purchase, a refund request cannot be processed.
Non-Refundable Items
The following categories are excluded from refunds:
Perishable items (e.g., food, flowers, plants).
Intimate or sanitary goods (e.g., cosmetics, undergarments).
Digital products or downloadable software once accessed.
Gift cards, vouchers, or promotional items.
Personalized or custom-made items unless defective.
Refund Process
To ensure a smooth and efficient process, the following steps must be taken:
Delays may occur due to banking or payment provider timelines.
Initiating a Request
Customers must contact our support team at [Support Email/Phone] within the eligible timeframe.
The request should include order details, product description, and reason for the refund.
Verification of Claim
Our team will assess whether the request qualifies under this policy.
For defective or damaged products, we may require photographs or videos.
Returning the Product
If eligible, the customer will receive instructions on how and where to send the product.
Items must be packaged securely to prevent damage during return shipping.
Inspection and Decision
Once the returned item is received, it will be inspected for eligibility.
Customers will be notified if the refund is approved or rejected.
Refund Timeline
If approved, refunds will be processed within 7–14 business days.